Privacy policy

 

La Crefe is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.lacrefe.com or purchase from us in accordance with applicable privacy laws. By accessing or using our site/services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect this data when you visit our website, create an account, place an order, contact customer service, or subscribe to marketing communications.

At La Crefe, we collect both personal and technical information to provide and improve our services. This includes:

• Personal Information: Name, email address, phone number, shipping and billing address
• Account Details: Username, password, and login activity if you create an account
• Order Information: Purchase history, payment method (processed via secure third-party providers), and delivery details
• Technical Data: IP address, device type, browser type, and pages visited (collected through cookies and analytics tools)
• Marketing Preferences: Your opt-in choices for newsletters, promotions, or product updates

How We Use Your Information

La Crefe uses the information we collect to provide, personalize, and improve your shopping experience. Specifically, we use your data to:

• Process and fulfill your orders
• Communicate with you regarding purchases, shipping, and customer support
• Create and manage your account, if applicable
• Send you updates, promotions, or newsletters (only if you opt in)
• Communicate with you (order updates, support, marketing if opted in)
• Improve our website functionality and user experience through analytics
• Detect and prevent fraud or other unauthorized activities
• Comply with legal and regulatory requirements (e.g., tax records, financial reporting)

We only use your information where we have a lawful basis to do so, such as your consent, a contractual obligation, or a legitimate business interest.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), La Crefe processes your personal data only when we have a lawful basis to do so. These include:

• Consent: When you have given us clear permission (e.g. to receive marketing emails)
• Contractual Obligation: When processing is necessary to fulfill a contract with you (e.g. processing your order)
• Legal Obligation: When we are legally required to keep certain information (e.g. tax or accounting records)
• Legitimate Interests – When processing is necessary for our legitimate business purposes, provided your rights do not override these interests (e.g. improving our website or preventing fraud)

We ensure that your rights and interests are always considered and protected when relying on any lawful basis.

Sharing Your Information

La Crefe does not sell your personal information to third parties. We may share your data with trusted service providers who help us operate our business and fulfill your orders—such as payment processors, shipping partners, customer service platforms, and analytics providers. These third parties are contractually obligated to protect your data and use it only for the services we request. We may also disclose your information if required by law, to comply with legal obligations, enforce our terms, or protect our rights and users.

Data Retention

La Crefe retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including the processing of orders, customer service, legal compliance, and legitimate business interests. For example, we may retain order and transaction records for up to six years to meet tax and accounting obligations under UK law. Once data is no longer needed, it will be securely deleted or anonymised. You may request deletion of your data at any time, subject to legal or contractual obligations that may require us to retain certain information.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

For Marketing Data

If you’ve opted in to receive marketing emails, we will retain your contact information until you unsubscribe or request deletion. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Your Rights Under UK GDPR

As a customer of La Crefe, and a resident of the United Kingdom, you are entitled to the following rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

• Right to Access. You have the right to request a copy of the personal data we hold about you.
• Right to Rectification. If your personal data is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure ("Right to Be Forgotten"). You may ask us to delete your personal data, subject to certain legal or contractual obligations (e.g., recordkeeping).
• Right to Restrict Processing. You can request that we restrict how your data is processed in certain circumstances, such as when accuracy
  is disputed.
• Right to Data Portability. You can request a copy of your data in a commonly used, machine-readable format and transfer it to another
  provider.
• Right to Object. You have the right to object to the processing of your personal data for direct marketing,
  profiling, or legitimate interests.
• Right to Withdraw Consent. If you have given consent (e.g., for marketing emails), you can withdraw it at any time. This does not affect the lawfulness of prior processing.
• Rights Related to Automated Decision-Making. You have the right not to be subject to decisions based solely on automated processing, including profiling,
  which has legal or significant effects on you.

Cookie Consent

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. By continuing to use our site, you agree to our use of cookies. You can manage your cookie preferences or withdraw consent at any time via our [Cookie Settings] page. For more information, please see our [Cookies Policy].

Third-Party Links

We may lawfully collect information from third parties or public sources and process it when it is necessary for delivering the products and services we provide to you. Our website may contain links to third-party websites. We use Shopify to power our online store and Google Analytics to understand how customers use the Site. You can review their privacy policies at https://www.shopify.com/legal/privacy and https://www.google.com/intl/en/policies/privacy/, respectively.

Changes to This Policy

The company reserves the right to make changes to this policy. At La Crefe, we are committed to keeping our policies transparent and up to date. From time to time, we may revise our policies to reflect changes in our services, legal obligations, or customer expectations. When we make updates, we will publish the revised version on our website and update the "Effective Date" at the top of the policy. We encourage all users to review these documents regularly. Your continued use of our website or services after any changes have been posted constitutes your agreement to the updated policy.

Contact Us

For any questions or data requests, contact:
Email: info@lacrefe.com