Terms of service

Welcome to La Crefe. These Terms of Service ("Terms") govern your use of our website and services, including all purchases made through www.lacrefe.com (the "Site"). By accessing or using our Site, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies or guidelines posted on the Site (collectively, the "Terms"). If you do not agree to these Terms, you must immediately cease all access to and use of our website and services. Continued use of the Site following any changes to these Terms will constitute your acceptance of such changes. 

We reserve the right to update or modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting on the Site, and your continued use of the Site after such changes constitutes your acceptance of the revised Terms. We encourage you to review the Terms periodically for updates.

By using our services, you also consent to receive communications from us electronically, including via email and on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

About Us

La Crefe is a London-based fashion and clothing brand dedicated to offering thoughtfully designed clothing. We provide a curated selection of clothing and related fashion products available for purchase through our online store.

Eligibility

The services provided by La Crefe are expressly intended for individuals who have attained the age of majority, being 18 years or older. By accessing or utilizing the La Crefe website and related services, you hereby represent and warrant that you meet this minimum age requirement.

La Crefe reserves the right to verify your eligibility at any time using reasonable methods, which may include requesting proof of age or identification. Failure to provide such verification upon request may result in suspension or termination of your access to the Site and services.

Use of the Site and services by persons under the age of 18 is strictly prohibited. Where applicable, parental or guardian consent is required for users under the age of 18; however, La Crefe does not knowingly collect personal information from minors without such consent. Any violation of these terms may result in immediate termination of access without prior notice.

Account Registration

To access certain features of the La Crefe website and complete purchases, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.

You agree to use strong, secure passwords and to keep your login details confidential. You must notify us immediately of any unauthorized use or suspected breach of your account security. La Crefe reserves the right to suspend, disable, or terminate your account if we suspect any unauthorized, fraudulent, or unlawful activity, or if you violate these Terms.

Additionally, La Crefe may terminate or deactivate accounts that have been inactive for an extended period or for any other reason at our sole discretion.

Orders and Payments

By placing an order through the La Crefe online store, you agree to provide accurate and complete information necessary to process your purchase, including billing, shipping, and payment details. 

All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. In the event of cancellation or refusal, we will notify you promptly and refund any payments made.

Payment must be made in full at the time of purchase using the payment methods accepted on our Site. All payments are processed securely through trusted third-party payment processors. La Crefe does not store or have access to your full payment details. 

Prices and payments are denominated in GBP (£) unless otherwise specified. You are responsible for any applicable taxes, duties, customs fees, or other charges imposed by your country or region.

Refunds, returns, and exchanges are subject to our Refund Policy, which can be found on our website. Please review this policy carefully before making a purchase.

Online Store Terms

By placing an order through our online store, you agree to provide current, complete, and accurate purchase and account information. You are responsible for ensuring that the details you provide are correct, including billing and shipping addresses.

We reserve the right to refuse, limit, or cancel any order for any reason, including suspected fraud, stock availability, pricing errors, or violations of our Terms. In the event we make a change to or cancel an order, we will attempt to notify you using the contact information provided at the time the order was made.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without prior notice and without liability. All products are subject to availability.

Shipping and Delivery

La Crefe strives to process and dispatch all orders promptly. Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

We partner with reputable carriers such as DPD to ensure reliable delivery. Shipping times may vary based on your location and selected delivery option. Estimated delivery dates will be provided at checkout but are subject to carrier availability and unforeseen delays beyond our control.

Customers are responsible for providing accurate and complete shipping information. La Crefe is not liable for delays or non-delivery resulting from incorrect or incomplete addresses.

Shipping fees, where applicable, will be calculated and displayed during checkout. If your shipment is lost, damaged, or delayed, please contact our customer service team promptly for assistance.

For details on returns, exchanges, or refunds related to shipping issues, please refer to our Refund Policy available on our website.

Returns and Refunds

We accept returns within 14 days of delivery, provided items are returned in their original condition, unused, unwashed, and with all tags attached. Please review our full Return Policy on the Site for more information.

Intellectual Property

All content on the La Crefe website, including but not limited to text, images, graphics, logos, designs, and trademarks, is the exclusive property of La Crefe or its licensors and is protected by intellectual property laws under the jurisdiction of England and Wales.

You are granted a limited, non-exclusive, and non-transferable license to access and use the Site for personal, non-commercial purposes only. Any reproduction, distribution, modification, or unauthorized use of our intellectual property without prior written consent is strictly prohibited and may result in legal action.

Prohibited Use

You agree to use the La Crefe website and services solely for lawful and authorized purposes. Any use that infringes upon the rights of others, violates applicable laws or regulations, or disrupts the integrity and functionality of our platform is strictly prohibited.

Specifically, you must not engage in activities including, but not limited to, unauthorized access, fraudulent transactions, distribution of harmful or offensive content, or any conduct that compromises the security or reputation of La Crefe.

We reserve the right to suspend or terminate access to our services for any user found to be in violation of these prohibitions, ensuring a secure and respectful environment for all.

Privacy

At La Crefe, we are deeply committed to safeguarding your personal information. Our collection, use, and processing of your data are conducted in strict accordance with applicable data protection laws, including the UK GDPR.

We collect only the information necessary to provide you with an exceptional shopping experience, improve our services, and communicate effectively with you. Your data is handled with the utmost care, stored securely, and never shared with third parties except as required to fulfill your orders or comply with legal obligations.

For comprehensive details on how we protect your privacy, please review our full Privacy Policy available on our website.

Third-Party Links

Our website may contain links to third-party websites, services, or applications—including payment gateways, social media platforms, and other external resources—that are not owned or operated by La Crefe. These links and integrations are provided for your convenience only.

La Crefe does not endorse, control, or assume responsibility for the content, terms, privacy practices, or performance of any third-party websites or services. This includes, but is not limited to, third-party payment processors used during checkout and social media platforms linked to or embedded on our Site.

Your access and use third-party sites and services at your own risk. We encourage you to review their respective terms and privacy policies before engaging with them. La Crefe will not be liable for any loss or damage arising from your use of such third-party services.

Changes to Terms

La Crefe reserves the right to amend, update, or revise these Terms of Service at any time, at its sole discretion. Any modifications will take effect immediately upon being posted on this page, unless a later effective date is specified.

We encourage you to review these Terms periodically to remain informed of any changes. Your continued access to or use of our website and services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must discontinue your use of the Site and our services.

Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes or claims.

Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@lacrefe.com